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Telehealth Terms of Service

TERMS OF SERVICE

This web site, hereinafter called "the site", is owned and operated by 247 Telehealth. 247 Telehealth maintains the site as a service to its visitors, subject to the following terms and conditions concerning the use of the site. When you use the site, you accept the Terms of Service, hereinafter called "the terms". If you do not agree to the terms you may not use the site. 247 Telehealth reserves the right to modify content on the site, and the terms, periodically without prior notice.

Use of the site

247 Telehealth requires that its agreements be made with persons who are qualified to contract. As a patient you must be over the age of eighteen (18) years. In the case of a patient being under the age of eighteen (18) years, a parent or guardian must accept this agreement and must be present at all consultations.

Services Provided

247 Telehealth makes no warranties, whether expressed or implied, as to the content of any medical consultation conducted through our service. You and your doctor are solely responsible for all information and/or communication sent during a consultation or other communication. Your doctor will keep a record of their consultation with you. 247 Telehealth does not guarantee that a video consultation is the appropriate course of treatment for your particular health care problem. You agree to contact your own doctor immediately should your condition change or your symptoms worsen. If you require urgent care, you should contact your local emergency services immediately. The services are offered on an "as is" basis and used by the patient solely at his or her own risk. 247 Telehealth may, among other things withdraw, suspend or discontinue any functionality or feature of its services.

Registration

When you register to obtain a product or service on the site, you accept the terms. Your use of any such product or service offered on the site is governed by these terms. Except as provided in the terms, 247 Telehealth does not warrant that any product descriptions or content contained within the site is accurate, current, reliable, complete, or error-free. As part of your registration you are required to provide us with certain personally identifiable information. It is your responsibility to update this information so our records are current, complete and accurate. 247 Telehealth reserves the right to cancel your registration without notice and at its sole discretion.

Network & Data Security

247 Telehealth stores data online through a certified gateway and uses Secure Sockets Layer (SSL) to provide users secure and private access. As part of the terms you agree to your information being stored in this location and accessed in this way. To facilitate your effective treatment we will supply your treating doctor with the information we have on record about you.

Recording Policy

Recording consultations by any means is strictly prohibited, unless expressly agreed to by all parties to that consultation. Unauthorised recording of consultations will be considered grounds for immediate cancellation of registration. Privacy Policy Because we respect your right to privacy, and all information conforms to national guidelines regarding individual Privacy information.

Booking Fee Refund Policy

247 Telehealth charges patients a booking fee for its services. This fee is charged at the time a booking is made and will be refunded if the doctor cancels the appointment, or if there is a technological failure that prevents an an effective consultation between patient and doctor. Technological failure is assessed and logged by the doctor. The booking fee is generally not refundable if you, as a patient, cancel an appointment or fail to attend.

Intellectual Property Information

The site and the content within the site are the property of 247 Telehealth copyright laws, and international treaty provisions. The compilation, organization and display of the content as well as all software and inventions used on and in connection with the site are the exclusive property 247 Telehealth. 247 Telehealth reserves all rights in the site and its content not specifically granted in any agreements with 247 Telehealth or in the terms.

Release and Indemnity

I release 247 Telehealth from all claims which the I have, now or later against 247 Telehealth whether for: personal injury (including death and disability) or otherwise, and whether occasioned by:
  • negligence,
  • breach of contract,
  • breach of statutory duty or
otherwise suffered as a result of or in connection with my using the site and ancillary services I indemnify and will at all times in the future indemnify 247 Telehealth against all proceedings, actions, claims or demands made by any person for: personal injury (including death and disability) or otherwise, and whether occasioned by:
  • negligence,
  • breach of contract,
  • breach of statutory duty or otherwise suffered as a result of or in connection with my using the site and ancillary services